Soul-TV.com

I have registered but don't have a subscription, how do I activate my subscription?

If you have registered with the site but have not activated your subscription, login with the email and password you used to register then visit the My Account panel and click on the Account Settings tab. At the bottom of the screen you will see a Purchase Subscription button.

What are the system requirements to play/stream videos from your site?

Viewers should have one of the following installed to play our videos:

Windows 7, Vista, XP, 98, 2000, or Mac OS X version 10.1.5 or later.
Internet Explorer, Firefox, Safari, or Netscape.

To watch our videos via your PC or Mac, we recommend a broadband connection of at least 700 Kb/s . The faster your connection, the better the quality.

You can test your bandwidth here

When a video starts the sharpness and quality will increase over time depending on your connection speed.

My screen saver keeps interrupting my videos. How do I disable it?

On most Windows systems you can right-click anywhere on the desktop, click on "Properties," then click on the "Screen Saver" tab at the top of the dialog box.

From there you can disable your screen saver or adjust the settings so it will not come on for over an hour.

For most Mac systems, go to the Apple icon and click "System Preferences". Under "Hardware", click "Energy Saver". Then set the computer and display to sleep after the length of your chosen class, or choose "Never".

How can I watch SoulTV videos on my mobile device?

Our videos can be viewed on the iPad and iPhone. Please make sure your internet connection is strong when trying to view videos. Connecting to Wifi is best. Sometimes it takes a few moments for the video to load.

Can I view the videos full screen?

Yes. To view your practices full screen just click the full screen symbol in the bottom right of the video player. Press esc button to come out of full screen.

The player is displaying a message that says "The video you are trying to watch is currently unavailable." Why?

This problem can have a number of causes:
Network congestion might be causing the player's connection to time out before the video can be delivered.
The video may be subject to geographic limitations so that the video is not available in your location.

The player is not displaying correctly or is displaying the wrong video. How can I fix this?

Your web browser may be displaying cached information. To clear your browser cache for the page you're on, click CTRL + F5 on Windows, or COMMAND + SHIFT + R on Mac OS.

How do I cancel my recurring membership?

To cancel your recurring membership, login and then go to ACCOUNT SETTINGS tab - there you will find the CANCEL feature.